Privacy Policy

1. Information We Collect

DriveDrop ("we," "us," or "our") collects information to provide and improve our vehicle shipping services. The types of information we collect include:

• Personal Information: Name, email address, phone number, physical address
• Driver Information: Driver's license number, SSN (for background checks), insurance information
• Vehicle Information: Make, model, year, VIN, condition photos
• Location Data: Pickup and delivery addresses, GPS tracking during shipment
• Payment Information: Credit card details (processed securely through Stripe)
• Usage Data: How you interact with our app and website

2. How We Use Your Information

We use collected information for the following purposes:

• Facilitate vehicle shipping and delivery services
• Process payments and refunds
• Verify driver identities and conduct background checks
• Communicate about shipments, updates, and service changes
• Improve our services and user experience
• Comply with legal obligations and prevent fraud
• Send promotional materials (with your consent)

3. Information Sharing

We may share your information with:

• Drivers: Contact information and shipment details for assigned deliveries
• Service Providers: Payment processors (Stripe), background check services, email providers
• Legal Authorities: When required by law or to protect rights and safety
• Business Transfers: In case of merger, acquisition, or asset sale

We do NOT sell your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• AES-256 encryption for sensitive data at rest (SSN, payment info)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure cloud infrastructure (Supabase, Railway)

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a machine-readable format
• Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@drivedrop.us.com

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account Data: Until account deletion or 7 years of inactivity
• Transaction Records: 7 years (IRS requirement)
• Driver Background Checks: 7 years (FCRA requirement)
• Communication Logs: 2 years

7. Cookies and Tracking

We use cookies and similar technologies to enhance user experience:

• Essential Cookies: Required for core functionality
• Analytics Cookies: Track usage patterns and improve services
• Marketing Cookies: Deliver personalized ads (with consent)

You can manage cookie preferences in your browser settings.

8. Children's Privacy

DriveDrop services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. International Users

Our services are primarily offered in the United States. If you access our services from outside the US, your information may be transferred to and processed in the US, where data protection laws may differ from your country.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or app notification. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or concerns, contact us at:

• Email: privacy@drivedrop.us.com
• Mail: DriveDrop Privacy Team, [Your Address]
• Phone: 1-704-312-0690